Competency Based Interviews
08 Jan 2016
There are several types of interviews but the one that is becoming increasingly common is the Competency Based Interview. It may sound intimidating but the reality is that this type of interview will get the best out of you as a candidate........ Read on for more
The basic premise of a Competency Based Interview is that a candidate’s past performance is the best indicator of their future performance. All of the questions will be directly linked to a particular function of the position for which you have applied. Interviewers will ask for examples of things you have actually done, which will demonstrate the key characteristics their organisation needs from that particular role.
Categories of Competency Based Questions
Finding out how the potential employee (you) thinks and how you perceive your contribution to the company as a new member of their team. It’s particularly relevant to senior level management.
- Describe the structure of your current company and give an example of how you work to achieve your goals.
- Describe how you perceive the new company and how you would fit in.
These questions would help the employer in several ways (a) it gives them an accurate gauge of how they are perceived in the market and (b) how they are perceived as an employer. It also gives them a brief overview of the way you are accustomed to working and it will help them figure out if you would fit in with their company culture. It will also allow you as the interviewee to give some valuable insights into how you would add value to their organisation.
Again this is very much geared towards senior management and decisions you would make. It shows what level of decision making you are capable of both on a macro and a micro level.
- Describe the most challenging aspect of your current role and what you have done to adapt your performance.
- How did you go about assessing your own performance and your team’s performance in that situation?
This is particularly relevant at managerial level where the employers are looking for an individual who can make a positive profit-making contribution.
- Describe something you initiated for your company that improved the team performance or the value of the work done.
- Have you done anything innovative (e.g. produced surveys or written reports) that would be of direct interest to your target market or enhanced awareness of your company?
While it is geared towards managerial level, innovation is sought across every role from managerial level to administration. For example, if you are in charge of stock control, is there anything you could do to improve the process that would (a) increase business flow or (b) decrease monthly costs?
These questions will allow you, the candidate to relate your answer to a real life experience rather than giving a generic textbook answer. This will enable you to reveal the most relevant information in context to the job opportunity and allows the interviewer to make effective hiring decisions.
This is relevant across all levels. So many people use the terms “good communication skills” in their CV and when asked about their skills are unable to give good solid examples of where they used those skills. Communication is vital, and potential employers want to see those communication skills in interview.
- Give an example of a difficult / sensitive situation that required you to use excellent communication skills.
- How have you developed communication skills in others?
- How do you keep your clients or your reporting line informed about issues that affect the company’s bottom line?
Client Relationship / Focus
This again covers all levels of staff as clients can be both internal and external.
- Describe how you develop new client relationships or maintain existing ones.
- Describe how you keep your existing client base in the face of competition.
- Describe the process you use to keep in touch with your client’s requirements.
This is very relevant for those seeking a managerial position – it will give the potential employer an insight into how you would lead a team, what your managerial style is like and how that style would blend in with their culture.
Describe how you have led a team?
How did you motivate your team?
How did you improve your team’s individual performances?
What do you think your team would say about you?
For those who are not necessarily looking at a managerial level position, team work is one category in which you have a chance to shine. Organisations are quickly coming to realise that a cultural fit is just as important as the ability to do the job.
- Describe a situation in which you were a member of a team – what did you do to make a positive contribution?
- Describe a situation where there was conflict in a team and what you did to resolve it?
You may get questions on your ability to manage your workload in a timely and efficient manner, especially for roles where time is of the essence, eg: project management. It also applies across all levels of roles particularly those which are in a support function.
- Give a specific example of meeting deadlines?
- What could you have done differently where possible?
- Has the experience affected the way you deal with deadlines now?
For further advice on successful interviewing, talk to your Brightwater Consultant by contacting our office on:
Belfast | +44 28 90 325 325 | belfast@brightwaterNI.com